"Saying Sorry": Some Strategies for Effective Apology within the Workplace

被引:2
|
作者
Cleary, Michelle [1 ]
Lees, David [2 ]
Lopez, Violeta [3 ]
机构
[1] Univ Tasmania, Sch Hlth Sci, Sydney, NSW, Australia
[2] Univ Tasmania, Sch Hlth Sci, Launceston, Tas, Australia
[3] Natl Univ Singapore, Yong Loo Lin Sch Med, Alice Lee Ctr Nursing Studies, Singapore, Singapore
关键词
ACCEPTANCE;
D O I
10.1080/01612840.2018.1507571
中图分类号
R47 [护理学];
学科分类号
1011 ;
摘要
[No abstract available]
引用
收藏
页码:980 / 982
页数:3
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