Casebook: A Cloud-Based System of Engagement for Case Management

被引：6

作者：

Motahari-Nezhad, Hamid R. ^{[1
]}

Spence, Susan ^{[1
]}

Bartolini, Claudio ^{[1
,2
]}

Graupner, Sven ^{[3
]}

Bess, Charles ^{[3
]}

Hickey, Marianne ^{[2
]}

Joshi, Parag ^{[1
]}

Mirizzi, Roberto ^{[3
]}

Ozonat, Kivanc ^{[3
]}

Rahmouni, Maher ^{[3
]}

机构：

[1] Hewlett Packard Labs, Palo Alto, CA USA

[2] Hewlett Packard Labs, Bristol BS12 6QZ, Avon, England

[3] Hewlett Packard Labs, Mississauga, ON, Canada

来源：

IEEE INTERNET COMPUTING | 2013年 / 17卷 / 05期

关键词：

case management; collaborative computing; flexible processes; knowledge management and reuse;

D O I：

10.1109/MIC.2013.58

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, information loss during hand offs between teams, and failure to learn from previous case experience. Intelligent agents help people adapt to changing work practices by tracking process evolution and providing updates and recommendations. Social collaboration surrounding cases integrates communication with information and supports collaborative roadmapping to enable people to work as they collaborate, thus accelerating how quickly and accurately they handle cases.

引用

页码：30 / 38

页数：9

共 50 条

[1] A Cloud-Based Retail Management System
Adewumi, Adewole
Ogbuchi, Stanley
Misra, Sanjay
INTELLIGENCE IN THE ERA OF BIG DATA, ICSIIT 2015, 2015, 516 : 446 - 456
[2] Toward a Cloud-Based Flight Management System
Kilbourne, Todd
Wieland, Frederick
Lehky, Miro
Trainum, Bryan
Underwood, Matt
2021 IEEE/AIAA 40TH DIGITAL AVIONICS SYSTEMS CONFERENCE (DASC), 2021,
[3] ICMS: A Cloud-Based System for Production Management
Wang, Xi Vincent
Wang, Lihui
Givehchi, Mohammad
ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: INNOVATIVE PRODUCTION MANAGEMENT TOWARDS SUSTAINABLE GROWTH (AMPS 2015), PT II, 2015, 460 : 444 - 451
[4] Cloud-based Integrated Medication Management System
Mathew, Joseph
Philip, Paul
2015 INTERNATIONAL CONFERENCE ON ADVANCES IN COMPUTING, COMMUNICATIONS AND INFORMATICS (ICACCI), 2015, : 1843 - 1847
[5] A Cloud-Based Trajectory Data Management System
Li, Ruiyuan
Ruan, Sijie
Bao, Jie
Zheng, Yu
25TH ACM SIGSPATIAL INTERNATIONAL CONFERENCE ON ADVANCES IN GEOGRAPHIC INFORMATION SYSTEMS (ACM SIGSPATIAL GIS 2017), 2017,
[6] Cloud-based University Library Management System
Wang, Lijuan
GREEN POWER, MATERIALS AND MANUFACTURING TECHNOLOGY AND APPLICATIONS III, PTS 1 AND 2, 2014, 484-485 : 824 - 828
[7] Cloud-Based Harvest Management System for Specialty Crops
Tan, Li
Haley, Ronald
Wortman, Riley
2015 IEEE 4TH SYMPOSIUM ON NETWORK CLOUD COMPUTING AND APPLICATIONS - NCCA 2015, 2015, : 91 - 98
[8] A Cloud-Based Energy Management System for Building Managers
Marmaras, Charalampos
Javed, Amir
Rana, Omer
Cipcigan, Liana M.
ICPE'17: COMPANION OF THE 2017 ACM/SPEC INTERNATIONAL CONFERENCE ON PERFORMANCE ENGINEERING, 2017, : 61 - 66
[9] A Cloud-Based Application for Smart Irrigation Management System
Younes, Mustafa
Salman, Adnan
2021 8TH INTERNATIONAL CONFERENCE ON ELECTRICAL AND ELECTRONICS ENGINEERING (ICEEE 2021), 2021, : 85 - 92
[10] A cloud-based intelligent management system for electronic components
Niu, Junying
Song, Yuhong
Gumzej, Roman
DEVELOPMENTS OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN COMPUTATION AND ROBOTICS, 2020, 12 : 1213 - 1220

← 1 2 3 4 5 →