Using TL 9000 requirements to improve telecommunications product quality and reliability

被引：0

作者：

Yohe, TF ^{[1
]}

Liebesman, S ^{[1
]}

机构：

[1] Alcatel USA, Plano, TX 75075 USA

来源：

ANNUAL RELIABILITY AND MAINTAINABILITY SYMPOSIUM, 2002 PROCEEDINGS | 2002年

关键词：

quality assurance; field data feedback; continuous improvement; customer satisfaction; R&M measures;

D O I：

10.1109/RAMS.2002.981687

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

A croup of telecommunications service providers and suppliers have developed a unique sector specific set of Quality Management System requirements including a standard set of required measurements. The goal of these requirements is to drive continual improvement within the telecommunications industry, thus reducing costs while improving the overall quality and reliability delivered to the end user. This is done through the use of specific requirements added to those contained in ISO 9001:2000 and an explicit requirement for continual improvement programs utilizing measurement of field performance of the products and services involved.

引用

页码：467 / 470

页数：4

共 50 条

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