psychological features of emotional intelligence of employees of an emergency service

EI plays a major role in the most widespread types of coping strategy which helps to reduce the stress. The employees of emergency work are in condition of high anxiety. We investigated psychological aspects of EI and coping strategies in emergency employees' everyday work. Emergency work is considered to be one of the most demanding occupations with significant social, physical and psychological consequences for the well-being of the emergency worker. Purpose of study is an investigation of emotional intelligence and coping strategies in emergency situations emergency employees. In our study, we used the following methods: The Big Five personality test, TMMS (TraitMeta-Mood Scale) questionnaire of Emotional Intelligence, "Ways of coping" questionnaire (Lazarus, 1999). The statistical analysis is conducted with the aid of the SPSS program. Research showed us a significant difference in coping strategies. Emergency employers tend to prefer social coping such as seeking of social support from others. Around 78.4% of participants tend to use maladaptive behavior strategies include dissociation, denial and escape. Attention on emotion (EI) has a significant level of positive correlation (r(xy)=0,688**) with coping strategy denial and escape. Results of the statistical analysis allowed to establish that indicators of emotional intelligence are usually positive correlated with a choice of productive coping-strategy: "positive revaluation", "self-control", "planning of a solution" and negative connected with a number of unproductive coping-strategy: "confrontation", "flight avoiding". (C) 2015 Published by Future Academy www.FutureAcademy.org.uk