MEASURING CUSTOMER SATISFACTION OF TURKISH SHIP-OWNERS OVER CONTAINER PORTS ON MEDITERRANEAN SHORT-SEA SHIPPING LINES

被引：0

作者：

Cebi, Selcuk ^{[1
]}

Celik, Metin

Kahraman, Cengiz ^{[1
]}

机构：

[1] Istanbul Tech Univ, Dept Ind Engn, Istanbul, Turkey

来源：

PROCEEDINGS OF THE 38TH INTERNATIONAL CONFERENCE ON COMPUTERS AND INDUSTRIAL ENGINEERING, VOLS 1-3 | 2008年

关键词：

Mediterranean container ports; Port competitiveness; Customer satisfaction; Fuzzy Analytic Hierarchy Process; Fuzzy information axioms; Multi-criteria analysis;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Short-sea shipping has a vital importance especially for the countries bordering the Mediterranean Sea. In recent years, the containerization trend in shipping industry has enforced the relevant shareholders to develop system infrastructures and service potentials especially at ports and terminals within maritime mode of transport. This paper analytically evaluates the principal Mediterranean container ports using the data and feedbacks from Turkish container shipping industry. The hybrid evaluation systematic based on Fuzzy Analytic Hierarchy Process (FAHP) and Fuzzy Information Axioms (FIA) provides quantitative outcomes towards customer satisfaction of Turkish Shipowners over container ports on Mediterranean short-sea shipping lines.

引用

页码：663 / 670

页数：8