Mumbai's Models of Service Excellence

被引：0
|
作者：
Thomke, Stefan [1 ]
机构：
[1] Harvard Univ, Business Sch, Cambridge, MA 02138 USA
来源：
HARVARD BUSINESS REVIEW | 2012年 / 90卷 / 11期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
In the midst of a crowded,chaotic city, 5,000 loosely organized, semiliterate workers make deliveries with astonishing precision.
引用
收藏
页码：121 / +
页数：7
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