Patient satisfaction with primary health-care services in Kuwait

被引：7

作者：

Alotaibi, Muhammad ^{[1
]}

Alazemi, Talal ^{[2
]}

Alazemi, Fahad ^{[3
]}

Bakir, Yusif ^{[4
]}

机构：

[1] Kuwait Univ, Fac Allied Hlth Sci, Hlth Informat Adm Dept, Kuwait, Kuwait

[2] Minist Hlth, Fahaheel Specialty Clin, Kuwait, Fahaheel, Kuwait

[3] Minist Hlth, South Sabahiya Clin, Kuwait, Sabahiya, Kuwait

[4] Kuwait Univ, Fac Allied Hlth Sci, Dept Radiol Sci, Kuwait, Kuwait

来源：

INTERNATIONAL JOURNAL OF NURSING PRACTICE | 2015年 / 21卷 / 03期

关键词：

General Practice Assessment Questionnaire; Kuwait; patient satisfaction; GENERAL-PRACTICE; PHYSICIANS SERVICES; PATIENTS PERCEPTION; PATIENTS VIEWS; QUALITY; REGION; GENDER; ACCESS; CITY;

D O I：

10.1111/ijn.12257

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

The study aims to evaluate patient satisfaction with respect to primary health-care services in Kuwait.A total of 245 patients completed the General Practice Assessment Questionnaire postconsultation version 2.0. Two statistically significant differences of patients' satisfaction with sex and level of education were found. Overall satisfaction was higher among men than women (P=0.002), and it was also higher among those with university degree of education than the other levels of education (P=0.049). We also found statistically significant differences of patients' responses over sex for three themes, namely: satisfaction with receptionists, satisfaction with access and satisfaction with communication; and over the age for one theme: satisfaction with access. There was no statistically significant differences of patients' responses over nationality for all themes. Satisfaction is a multifactorial and no one factor alone could provide satisfaction with primary health services in Kuwait.

引用

页码：249 / 257

页数：9

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