Veterans' response to an automated text messaging protocol during the COVID-19 pandemic

被引：18
|
作者：
Saleem, Jason J. [1 ,2 ]
Read, Jacob M. [1 ,2 ]
Loehr, Boyd M. [3 ,4 ]
Frisbee, Kathleen L. [3 ]
Wilck, Nancy R. [3 ]
Murphy, John J. [3 ,5 ]
Vetter, Brian M. [3 ]
Herout, Jennifer [3 ]
机构：
[1] Univ Louisville, Dept Ind Engn, JB Speed Sch Engn, Louisville, KY 40292 USA
[2] Univ Louisville, Ctr Ergon, Louisville, KY 40292 USA
[3] Vet Hlth Adm, Dept Vet Affairs VA, Off Hlth Informat, Off Connected Care, Washington, DC USA
[4] Vet Hlth Adm, Clin Resource Hub Vet Integrated Serv Network 16, Dept Vet Affairs VA, Little Rock, AR USA
[5] Vet Hlth Adm, Dept Vet Affairs VA, Southeast Louisiana Vet Hlth Care Syst, New Orleans, LA USA
来源：
JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION | 2020年 / 27卷 / 08期
关键词：
COVID-19; coronavirus; text messaging; mobile app; virtual care;
D O I：
10.1093/jamia/ocaa122
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The US Department of Veterans Affairs (VA) is using an automated short message service application named "Annie" as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic.
引用
收藏
页码：1300 / 1305
页数：6
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