Managers' conflict management styles and employee attitudinal outcomes: The mediating role of trust

被引：42
|
作者：
Chan, Ka Wai [1 ]
Huang, Xu [2 ]
Ng, Peng Man [1 ]
机构：
[1] Univ Macau, Fac Business Adm, Taipa, Peoples R China
[2] Hong Kong Polytech Univ, Dept Management & Mkt, Kowloon, Hong Kong, Peoples R China
来源：
ASIA PACIFIC JOURNAL OF MANAGEMENT | 2008年 / 25卷 / 02期
关键词：
conflict management styles; trust; turnover intention; job satisfaction; Chinese culture;
D O I：
10.1007/s10490-007-9037-4
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This study examines the mediating effects of trust on the relationships between manager's conflict management styles (CMS) and employee attitudinal outcomes, as well as identifies the potential deviations in the areas of CMS and trust from the west in Chinese culture. One hundred sixty-nine employees in Guangzhou of China participated. As predicted, Integrating CMS of managers is found significantly correlated to trust and subordinates' job satisfaction and turnover intention. Trust fully mediates the link between Integrating CMS and subordinates attitudinal outcomes. Results also support the expectations concerning the deviations on the impacts of the uncooperative CMS on subordinates under Chinese culture. Discussion and implications are presented.
引用
收藏
页码：277 / 295
页数：19
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