MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS Results from a Case Study in a SME

Over the past decade many organizations are increasingly concerned with the implementation of Enterprise Resource Planning (ERP) systems. This counts for both large and small and medium sized companies. Implementation can be considered to be a process of change influenced by different so-called critical success factors (CSF) of type organizational, technological and human. This paper reports on the development of a measurement approach for managing CSF in an ERP implementation project in a small and medium sized company (SME). Critical success factors are being derived from project goals and subsequently measured in this project to monitor and control the implementation project.