QUALITY MANAGEMENT IN KNOWLEDGE INTENSIVE BUSINESS PROCESSES Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises

被引：0
|
作者：
Heinze, Priscilla [1 ]
Geers, Dennis [2 ]
机构：
[1] Univ Potsdam, Chair Business Informat Syst & Elect Govt, Potsdam, Germany
[2] Univ Kassel, Inst Ind Sci & Proc Management, Dept Qual Management, Kassel, Germany
来源：
KMIS 2009: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON KNOWLEDGE MANAGEMENT AND INFORMATION SHARING | 2009年
关键词：
Knowledge management; Quality management; Maturity model; Knowledge intensive business process;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Up to now the isolated tools for quality, business process, and knowledge management can be integrated to develop a suitable structure for SMEs to measure and gradually build up the competence for knowledge processing. A maturity model is being developed for SMEs to measure and assess the quality of their business processes. This enables the companies to determine their existing status, and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals.
引用
收藏
页码：276 / +
页数：2
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