THREE DIMENSIONS OF ERP MAINTENANCE: THE CASE STUDY AT AN ENERGY COMPANY

被引：0
|
作者：
Ivanecka, Alona [1 ]
Soboleva, Anete [1 ]
Grabis, Janis [1 ]
机构：
[1] Riga Tech Univ, Fac Comp Sci & Informat Technol, LV-1658 Riga, Latvia
来源：
INFORMATION TECHNOLOGIES' 2010 | 2010年
关键词：
ERP systems; software maintenance; process improvement; case study; SOFTWARE MAINTENANCE;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Enterprise Resource Planning (ERP) systems have reached a high level of maturity, and maintenance and improvement of implemented systems is becoming increasingly important. This paper proposes to analyze the ERP maintenance problem along three interrelated dimensions: software maintenance (SM), business process management (BPM) and process improvement (PI). It is argued that BPM and PI practices facilitate maintenance of ERP systems. The proposed analysis framework is applied to study maintenance of the ERP system at a large energy company. The analysis suggests that relatively high level of maturity has been achieved in corrective and adaptive maintenance. However, the level of maturity is lower in perfective and preventive maintenance, and links between maintenance of the ERP system and BPM should be improved.
引用
收藏
页码：277 / 284
页数：8
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