Understanding User Experience Journeys for a Smart Watch Device

被引：2

作者：

Lundell, Jay ^{[1
]}

Bates, Corrie ^{[2
]}

机构：

[1] Intel Corp, Hillsboro, OR 97124 USA

[2] Thug Design, Portland, OR USA

来源：

HCI IN BUSINESS, GOVERNMENT, AND ORGANIZATIONS: INFORMATION SYSTEMS, HCIBGO 2016, PT II | 2016年 / 9752卷

关键词：

User experience; Smart watch; Longitudinal study; Usability;

D O I：

10.1007/978-3-319-39399-5_40

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Although a great deal of work has been done in assessing User Experience, relatively little has been done in analyzing the course of User Experience over time. In a longitudinal study of the Apple Watch*, we tracked 90 people who had pre-purchased the watch for over four months of use. In this study, we identify three categories of user journeys for a smart watch, and describe users' most memorable episodes. We discuss how these user journeys and the memory of specific episodes relate to the overall assessment of the Apple Watch, and why some individuals stopped using their watch.

引用

页码：424 / 433

页数：10

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