E-MENTORING, E-TUTORING, AND E-COACHING IN LEARNING ORGANIZATIONS

In their study, the authors deal with the topical issues of the implementation of e-mentoring, e-tutoring, and e-coaching as modern means of adult education in the life of learning organizations. The managers of learning organizations are aware of the fact that in order to increase the quality of their products or services and, thus, their profits; they must invest in their institution's human resources and provide their personnel with opportunities to improve their qualifications, widen and deepen their knowledge, as well as to develop their skills and competencies. This is supported by the findings of the presented research on the issues of personnel audit in selected Slovak subsidiaries of multinational financial institutions. The primary purpose of personnel audit is to get an objective view on the personnel policy, practices and procedures in a particular organization and to find new opportunities for improvement and development in various fields including workplace education and training. For the purposes of the research, a questionnaire survey combined with interviews was conducted to explore how the selected institutions gain information about their employees' knowledge, skills, potentials and educational needs, and whether they put the results of personnel audit into practice. The findings showed that the participating managers consider their institution's employees' career planning and further education among the most important goals. In the process of personnel audit, these financial institutions focus mainly on the costs of their personnel's professional development, but also on their educational needs, and the evaluation of the realized educational activities. In this context, e-mentoring, e-tutoring, and e-coaching as innovative forms of workplace training in the on-line environment appear to be most appropriate due to their easy accessibility, maximum flexibility, convenience, and cost affordability for both the employee and the employer. One of their main advantages is the fact that they enable highly individualized formal and non-formal adult education respecting the needs of both parties.