Work Values, Job Satisfaction and Intention to Quit among Generation-Y Workforce

The functional role of human resource unit in any organization now is at its most challenging when it has to manage three generations of workforce in the workplace. While generation-Y enters the workforce with unique talents and skills, they have also created concerns among human resource practitioners over unprecedented turnover among this group of employees. This study seeks to determine whether the generation-Y workforce subscribes to a different work values which in turn influence their satisfaction with their job that would lead to them harboring an intention to quit. Based on an analysis of data obtained from generation-Y employees within the business process outsourcing sector in Malaysia, this study suggests that generation-Y workforce places a high emphasis on opportunities provided by employers to enhance their skills. They are also a group of employees that looks beyond the extrinsic rewards at the workplace as they seem to value status rewards like empowerment.