EVALUATION OF OUTSOURCING PERFORMANCES A STUDY OF OUTSOURCING IN THE AREA/FIELD OF NGOS

Outsourcing has become a business trend which turned into an accepted practice. This paper presents research on outsourcing knowledge processes in NGOs (non-governmental organizations). The study's objective is to identify and evaluate the risks comprised in providing outsourced training services. It presents an empirical and interview based study carried out at an NGO in Israel between 2011 and 2016. During this period, the organization recruited a staff of 94 instructors. Part of them continued working with the organization and others left. We aim to evaluate their outsourcing performances and to find out what the reasons for the fluctuation of the outsourced instructors were.