QUALITY OF BUSINESS PROCESS MANAGEMENT IN COMPANIES

被引：0
|
作者：
Kleinhempel, Simona [1 ]
Rusu, Lucia [1 ]
机构：
[1] Univ Babes Bolyai, Fac Econ & Business Adm, Business Informat Syst Dept, Cluj Napoca, Romania
来源：
ECONOMIC WORLD DESTINY: CRISIS AND GLOBALIZATION?, SECTION II: CHANGE MANAGEMENT: NEW COORDINATES | 2010年
关键词：
business process; standards; quality dimension;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The goal of this paper is to offer a detailed analyze for several dimension of business process quality function quality and non-human resource quality indicators, based on a business process model on services companies. We present quality function characteristics, human and non-human quality and input-output quality characteristics of the process. Our case study was focused on call centre companies as a service oriented model. We establish a table with function quality dimensions for evaluate these companies, based on software features and indicators for that domain. For human and non-human resource quality indicators we used.
引用
收藏
页码：184 / 190
页数：7
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