Interactive Voice Technologies and the Digital Marginalization of Older Adults

The sociotechnical approach to the design of interactive systems has been seen as a means of acknowledging and understanding the benefits and risks of emerging and innovative technologies. However, implementing such an approach in practice is easier said than done, especially for technology that is as ubiquitous as mobile technologies. Yet, this is a worthwhile challenge as this approach may strengthen our understanding of users' perceptions and subsequent adoption of such mobile technologies. My previous research has indicated that there may be a link between information studies theory and the digital interface design practice surrounding mobile technologies. I plan to build upon this work by further developing and evaluating methods, practices, and approaches to bridge information theory and design practice. I am seeking advice and feedback on my research in terms of the development and evaluation of new practices of mobile design work. The implications of the sociotechnical approach to mobile voice interface design are discussed.