Fuzzy Logic Controller Approach in Quality and Productivity Improvement Program (PPKP)

The education sector plays a major role in building the stability and strength of a country and also the main channel in shaping the quality of nation. Each generation have different educational level. Therefore, improvements should be made on an on-going basis to ensure that quality of education is at high level all the time. In general, this study aimed to determine the effectiveness of the education system for Quality and Productivity Improvement Program (PPKP), Universiti Kebangsaan Malaysia (UKM) from the perspective of alumni as well as their satisfaction and importance level on how PPKP be able to meet the needs of their students. This study discusses the application of Fuzzy Logic Control analysis, which is flexible and adjustable. This analysis also identifies the program's quality of education system through alumni point of view. Overall, it was found that 93.4 percent of respondents felt that all four dimensions of students' needs have high level of importance. The rest felt that the importance level of all four dimensions is modest. Next, in term of satisfaction level with PPKP, only one percent was very satisfied with PPKP's role in meeting the needs of students and the rest felt that their needs are met only at moderate level. Results of this study could be used to improve the quality of education system for PPKP.