Stochastic p-robust DEA efficiency scores approach to banking sector

Purpose The purpose of this paper is to present a stochastic p-robust data envelopment analysis (DEA) model for decision-making units (DMUs) efficiency estimation under uncertainty. The main contribution of this paper consists of the development of a more robust system for the estimation of efficiency in situations of inputs uncertainty. The proposed model is used for the efficiency measurement of a commercial Iranian bank. Design/methodology/approach This paper has been arranged to launch along the following steps: the classical Charnes, Cooper, and Rhodes (CCR) DEA model was briefly reviewed. After that, the p-robust DEA model is introduced and then calculated the priority weights of each scenario for CCR DEA output oriented method. To compute the priority weights of criteria in discrete scenarios, the analytical hierarchy analysis process (AHP) is used. To tackle the uncertainty of experts' opinion, a synthetic technique is applied based on both robust and stochastic optimizations. In the sequel, stochastic p-robust models are proposed for the estimation of efficiency, with particular attention being paid to DEA models. Findings The proposed method provides a more encompassing measure of efficiency in the presence of synthetic uncertainty approach. According to the results, the expected score, relative regret score and stochastic P-robust score for DMUs are obtained. The applicability of the extended model is illustrated in the context of the analysis of an Iranian commercial bank performance. Also, it is shown that the stochastic p-robust DEA model is a proper generalization of traditional DEA and gained a desired robustness level. In fact, the maximum possible efficiency score of a DMU with overall permissible uncertainties is obtained, and the minimal amount of uncertainty level under the stochastic p-robustness measure that is required to achieve this efficiency score. Finally, by an example, it is shown that the objective values of the input and output models are not inverse of each other as in classical DEA models. Originality/value This research showed that the enormous decrease in maximum possible regret makes only a small addition in the expected efficiency. In other words, improvements in regret can somewhat affect the expected efficiency. The superior issue this kind of modeling is to permit a harmful effect to the objective to better hedge against the uncertain cases that are commonly ignored.