An investigation on critical success factors for knowledge management using structural equation modeling

被引：29

作者：

Huang, Li-Su ^{[1
]}

Lai, Cheng-Po ^{[2
]}

机构：

[1] MingDao Univ, Dept Finance, Peetow 52345, Changhua, Taiwan

[2] Nanhua Univ, Dept Finance Inst Financial Management, Chiayi 62248, Taiwan

来源：

ASIA PACIFIC BUSINESS INNOVATION AND TECHNOLOGY MANAGEMENT SOCIETY | 2012年 / 40卷

关键词：

Knowledge management (KM); Critical success factor (CSF); Structural equation modeling (SEM); Life insurance;

D O I：

10.1016/j.sbspro.2012.03.156

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper explores the critical success factors (CSFs) for knowledge management (KM) in the life insurance industry utilizing the techniques of Structural Equation Modeling (SEM). The research was carried out in three phases: field study, pilot survey and main survey. The results indicate that (i) environments significantly affect organizational characteristics, (ii) environments and IT infrastructure significantly affect KM characteristics, and (iii) individual characteristics, KM characteristics and organizational characteristics significantly influence KM implementation. This study offers a comprehensive research model for further examination in other industries and provides the life insurance business with practical suggestions. (C) 2012 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of the Asia Pacific Business Innovation and Technology Management Society

引用

页码：24 / 30

页数：7

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