Generational differences in work values and attitudes among frontline and service contact employees

被引：128
|
作者：
Gursoy, Dogan [1 ]
Chi, Christina Geng-Qing [1 ]
Karadag, Ersem [2 ]
机构：
[1] Washington State Univ, Coll Business, Sch Hospitality Business Management, Pullman, WA 99164 USA
[2] Robert Morris Univ, Moon, PA USA
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2013年 / 32卷
关键词：
Generational differences; Baby boomers; Generation X; Millennials; Generation Y; Work values; Hospitality; Service; Contact employees; GEN-XERS; EXPECTATIONS; BACK;
D O I：
10.1016/j.ijhm.2012.04.002
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Utilizing data collected from frontline and service contact employees, this study identifies employees' work values for a hospitality business, and then examines differences among employees belonging to different generations. Through an exploratory factor analysis, seven dimensions of employees' work values are identified. Results of a series of one-way ANOVA tests reveal significant differences among three generation of employees' work values. Managerial implications and recommended strategies to manage those differences to create and maintain a work environment that foster leadership, motivation, communication and generational synergy are discussed. (C) 2013 Elsevier Ltd. All rights reserved.
引用
收藏
页码：40 / 48
页数：9
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