System Construction and Dynamic Fuzzy Evaluation of Graduate Education Service Quality

被引：0
|
作者：
Zhou Zhengsong [1 ]
Sun Yuejuan [2 ]
机构：
[1] Jiangsu Univ, Coll Business Adm, Zhenjiang 212013, Peoples R China
[2] Jiangsu Univ, Jingjiang Coll, Zhenjiang 212013, Peoples R China
来源：
2011 INTERNATIONAL CONFERENCE ON EDUCATION SCIENCE AND MANAGEMENT ENGINEERING (ESME 2011), VOLS 1-5 | 2011年
关键词：
graduate education; service quality; dynamic fuzzy;
D O I：
暂无
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
In evaluating graduate service quality, some indicators are characterized as uncertainty and dynamics. To reflect the uncertainty and dynamics of such factors, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the factors. A customer-oriented graduate service quality system is established. A case study is carried out to show the applications of the proposed method.
引用
收藏
页码：1345 / 1348
页数：4
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