Modeling customer satisfaction in online hotel booking

被引：12

作者：

Ullah, Irfan ^{[1
]}

Rukh, Gul ^{[2
]}

Zhou, Jin ^{[1
]}

Khan, Farman Ullah ^{[3
]}

Ahmed, Zeeshan ^{[4
]}

机构：

[1] Nanjing Univ Informat Sci & Technol, Reading Acad, Nanjing, Jiangsu, Peoples R China

[2] Govt Girls Degree Coll, Haripur, Kpk, Pakistan

[3] Natl Univ Modern Languages, Islamabad, Pakistan

[4] Univ Lahore, Lahore Business Sch, Gujrat Campus, Gujrat, Pakistan

来源：

JOURNAL OF RETAILING AND CONSUMER SERVICES | 2019年 / 48卷

关键词：

SERVICE QUALITY; BRAND-NAME; PRODUCT; CLASSIFICATION; SCALE;

D O I：

10.1016/j.jretconser.2019.01.012

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

[No abstract available]

引用

页码：100 / 104

页数：5

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