An Exploratory Factor Analysis (EFA) in Determining Dimension of Technological System Quality for Online Health-related Websites

Remarkable developments in technology have allowed people to get more information about diseases, illness and health thru among others, health web portals. As web portals and design features are aplenty, this research explores the acceptance of their technological features. The primary objective of this study was to validate the major components of technological features focus on system quality by using explanatory factor analysis (EFA). Based on Information Systems Success Model's construct of system quality using a survey instrument was designed, validated and distributed to university students in Malaysia. In total, 482 data was used for the exploratory and internal consistency tests. The study is important as it helps in providing important directions for the important technological factors influencing the success of a health care website for improved e-health literacy, which would potentially yield refinements in the current website. From the Exploratory Factor Analysis (EFA), the findings from the study have successfully identified five factors with (75.8 %) percentage of total variance explained.