A survey of the usability of digital reference services on academic health science library web sites

被引：13
|
作者：
Dee, C [1 ]
Allen, M
机构：
[1] Univ S Florida, Sch Lib & Informat Sci, Tampa, FL 33620 USA
[2] Univ S Florida, Tampa Lib, Tampa, FL 33620 USA
来源：
JOURNAL OF ACADEMIC LIBRARIANSHIP | 2006年 / 32卷 / 01期
关键词：
D O I：
10.1016/j.acalib.2005.11.001
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that cumbersome access and difficulty of use may be a key restraining force.
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页码：69 / 78
页数：10
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