Importance-performance analysis: common misuse of a popular technique

被引:10
|
作者
Mikulic, Josip [1 ]
Prebezac, Darko [1 ]
Dabic, Marina [1 ]
机构
[1] Univ Zagreb, Zagreb 41000, Croatia
关键词
D O I
10.2501/IJMR-2016-051
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:775 / 778
页数:4
相关论文
共 50 条
  • [1] Importance-performance analysis using the profile accumulation technique
    Johns, N
    [J]. SERVICE INDUSTRIES JOURNAL, 2001, 21 (03): : 49 - 63
  • [2] IMPORTANCE-PERFORMANCE ANALYSIS
    MARTILLA, JA
    JAMES, JC
    [J]. JOURNAL OF MARKETING, 1977, 41 (01): : 77 - 79
  • [3] Rejuvenating importance-performance analysis
    Arbore, Alessandro
    Busacca, Bruno
    [J]. JOURNAL OF SERVICE MANAGEMENT, 2011, 22 (03) : 409 - 430
  • [4] Revisiting importance-performance analysis
    Oh, H
    [J]. TOURISM MANAGEMENT, 2001, 22 (06) : 617 - 627
  • [5] Enhancing importance-performance analysis
    Eskildsen, Jacob K.
    Kristensen, Kai
    [J]. INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT, 2006, 55 (01) : 40 - 60
  • [6] THE USE OF IMPORTANCE-PERFORMANCE ANALYSIS AS AN EVALUATIVE TECHNIQUE IN ADULT-EDUCATION
    ALBERTY, S
    MIHALIK, BJ
    [J]. EVALUATION REVIEW, 1989, 13 (01) : 33 - 44
  • [7] A consideration of normality in importance-performance analysis
    Lai, Ivan Ka Wai
    Hitchcock, Michael
    [J]. CURRENT ISSUES IN TOURISM, 2015, 18 (10) : 979 - 1000
  • [8] A critical evaluation of importance-performance analysis
    Azzopardi, Ernest
    Nash, Robert
    [J]. TOURISM MANAGEMENT, 2013, 35 : 222 - 233
  • [9] Importance-Performance Analysis based SWOT analysis
    Phadermrod, Boonyarat
    Crowder, Richard M.
    Wills, Gary B.
    [J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2019, 44 : 194 - 203
  • [10] A comparison of approaches to importance-performance analysis
    Bacon, DR
    [J]. INTERNATIONAL JOURNAL OF MARKET RESEARCH, 2003, 45 (01) : 55 - 71