ASSESSMENT OF THE EFFECTS OF TRANSACTION COST AND TIME ON THE NON-FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN MAIDUGURI

E-banking platform transformed traditional system of banking to enhance quality service delivery, real time access, reduced operational cost and time to ultimately achieved maximum efficiency in banking operation, e-banking system is based on the use of new technology to provide banking services directly to customers around the globe. This study assessed the effects of transaction cost and time on non-financial performance of commercial banks in Maiduguri Metropolis. The aim of the study is to examine how e-banking effectively reduced transaction cost, and save transaction time in Maiduguri. Customers of the selected commercial banks were the populations of the study and the sample size is 399. Data were obtained from the respondents through gathering questionnaire. The study used descriptive statistic and inferential statistical tool for data analysis. The hypotheses were tested using multiple regression analysis with the aid of Statistical Package for Social Sciences (SPSS) version 20. One of the finding of the study revealed that there is positive significant effects of e-banking on transaction cost and time. Based on the findings, the study recommends that, commercial banks in Nigeria need to have regular routine maintenance and possible replacement of e-banking facilities or equipment to prevent system disruption.