PERFORMANCE LEVELS OF HIGH-RISE PRIVATE OFFICE BUILDINGS MAINTENANCE MANAGEMENT IN MALAYSIA

Maintenance management is an essential aspect in determining the performance and quality of properties such as office buildings. The fundamental issues related to techniques and approaches concerned are generally taken lightly by the practitioners which lead to inefficiency of maintenance management practice in the market today. The paper aims to determine the current standard and performance of maintenance management system by applying the study to high-rise private office buildings. These objectives are to be achieved by evaluating and analysing perceptions of the end users from five (5) high-rise office buildings in Klang Valley by using a mixed method combination of both quantitative and qualitative methods. Research findings signify that the performance of high-rise office buildings are generally rated as average by the end users and results from interviews with the maintenance managers denote the detailed systems applied. There is a positive relationship between the maintenance management systems and performance of maintenance management. This paper provides an important research which uncovered the scenario in the industry and the key perceptions by the building end users. This research is anticipated to be significantly beneficial and can be further used as a piece of information specifying on high rise private office buildings.