Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys

被引：1

作者：

Biswas, Kumar ^{[1
]}

Bose, Sudipta ^{[2
]}

Chang, Millicent ^{[3
]}

Shams, Syed ^{[4
]}

机构：

[1] Univ Wollongong, Sch Business, Discipline Management, Wollongong, NSW, Australia

[2] Univ Newcastle, Newcastle Business Sch, Discipline Accounting & Finance, Sydney, NSW, Australia

[3] Univ Wollongong, Sch Business, Wollongong, NSW 2522, Australia

[4] Univ Southern Queensland, Sch Business, Discipline Finance, Springfield Central, Qld, Australia

来源：

ACCOUNTING AND FINANCE | 2023年 / 63卷 / 02期

关键词：

Australia; quality indicators for learning and teaching; student satisfaction; university performance; PERCEPTIONS; RESOURCES; QUALITY;

D O I：

10.1111/acfi.12930

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the QILT surveys from 2012 to 2017. We find that university-level profitability determines overall student satisfaction, where a positive relationship exists between student satisfaction and university performance. This association is more pronounced for Group of Eight (Go8) universities and those with higher academic expenditure. These findings have important implications for higher education providers as the Australian Government is contemplating the use of QILT student satisfaction in allocating public funding for higher education.

引用

页码：1821 / 1850

页数：30

共 50 条

[1] Uses and misuses of student opinion surveys in eight Australian universities
Bedggood, RE
Pollard, RJ
[J]. AUSTRALIAN JOURNAL OF EDUCATION, 1999, 43 (02) : 129 - 141
[2] The Measurement and Determinants of Student Satisfaction of Education Informatization in Chinese Universities
Liu, Jing-Lu
Zhao, Guo-Dong
[J]. 2018 INTERNATIONAL SYMPOSIUM ON EDUCATIONAL TECHNOLOGY (ISET), 2018, : 183 - 187
[3] Determinants of Academics' Job Satisfaction: Empirical Evidence from Private Universities in Bangladesh
Masum, Abdul Kadar Muhammad
Azad, Md. Abul Kalam
Beh, Loo-See
[J]. PLOS ONE, 2015, 10 (02):
[4] Gender Differences in Domains of Job Satisfaction: Evidence from Doctoral Graduates from Australian Universities
Kifle, Temesgen
Desta, Isaac Hailemariam
[J]. ECONOMIC ANALYSIS AND POLICY, 2012, 42 (03) : 319 - 338
[5] Assessing antecedents and consequences of student satisfaction in higher education: evidence from Malaysia
Lai, M. M.
Lau, S. H.
Yusof, N. A. Mohamad
Chew, K. W.
[J]. JOURNAL OF MARKETING FOR HIGHER EDUCATION, 2015, 25 (01) : 45 - 69
[6] Antecedents and Consequences of Student Satisfaction with e-Learning: The Case of Private Universities in Egypt
Headar, Marwa Medhat
Elaref, Nadia
Yacout, Omneya Mokhtar
[J]. JOURNAL OF MARKETING FOR HIGHER EDUCATION, 2013, 23 (02) : 226 - 257
[7] Student accommodation characteristics, perceived overall satisfaction and academic performance: evidence from six Scottish universities
Zaman, Fahim Uz
Hosain, Md Sajjad
[J]. ON THE HORIZON, 2024,
[8] The determinants of recommendation intention and student satisfaction in private higher institutions: Empirical evidence from Kazakhstan
Kairat, Kaisar
Lee, Su Jin
Jang, Jung Min
[J]. JOURNAL OF MARKETING FOR HIGHER EDUCATION, 2024,
[9] Determinants of inpatient satisfaction: evidence from Switzerland
Tobler, Stephan
Stummer, Harald
[J]. INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE, 2021, 34 (01) : 19 - 34
[10] Determinants of satisfaction of international joint venture performance: Some evidence from the Australian Information Technology industry
Ramaseshan, B
Chong, S
[J]. 2000 AMA EDUCATORS' PROCEEDINGS - ENHANCING KNOWLEDGE DEVELOPMENT IN MARKETING, 2000, : 340 - 341

← 1 2 3 4 5 →