Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys

被引:1
|
作者
Biswas, Kumar [1 ]
Bose, Sudipta [2 ]
Chang, Millicent [3 ]
Shams, Syed [4 ]
机构
[1] Univ Wollongong, Sch Business, Discipline Management, Wollongong, NSW, Australia
[2] Univ Newcastle, Newcastle Business Sch, Discipline Accounting & Finance, Sydney, NSW, Australia
[3] Univ Wollongong, Sch Business, Wollongong, NSW 2522, Australia
[4] Univ Southern Queensland, Sch Business, Discipline Finance, Springfield Central, Qld, Australia
来源
ACCOUNTING AND FINANCE | 2023年 / 63卷 / 02期
关键词
Australia; quality indicators for learning and teaching; student satisfaction; university performance; PERCEPTIONS; RESOURCES; QUALITY;
D O I
10.1111/acfi.12930
中图分类号
F8 [财政、金融];
学科分类号
0202 ;
摘要
We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the QILT surveys from 2012 to 2017. We find that university-level profitability determines overall student satisfaction, where a positive relationship exists between student satisfaction and university performance. This association is more pronounced for Group of Eight (Go8) universities and those with higher academic expenditure. These findings have important implications for higher education providers as the Australian Government is contemplating the use of QILT student satisfaction in allocating public funding for higher education.
引用
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页码:1821 / 1850
页数:30
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