Olfactory marketing and the new tourist experience: Towards the new 'Wellness Hotel'

Scent marketing is an area of sensory marketing of interest to meet the highest expectations of health, safety, and comfort, in a sector that must maintain a good reputation both in social networks and online travel agencies, regarding many of the bad reviews are related to sensory aspects such as bad smells. The article delves into the theoretical, applicative, and prospective framework of olfactory marketing, through modeling, qualitative empirical analysis through interviews with experts and analysis of consumer opinions on OTAs, Trivago and Tripadvisor. Thereby it is possible to better understand the influence of the scent on the hotel corporate identity in Spain and on the purchase decision. Finally, a new model of sustainable accommodation (Wellness Hotel) is proposed under the exposed experiential premises of greater attention to the fulfillment of the Sustainable Development Goals.