A Comparative Study of Transformer-based Neural Text Representation Techniques on Bug Triaging

Bug report management has been shown to be an important and time consuming software maintenance task. Often, the first step in managing bug reports is related to triaging a bug to the appropriate developer who is best suited to understand, localize, and fix the target bug. Additionally, assigning a given bug to a particular part of a software project can help to expedite the fixing process. However, despite the importance of these activities, they are quite challenging, where days can be spent on the manual triaging process. Past studies have attempted to leverage the limited textual data of bug reports to train text classification models that automate this process - to varying degrees of success. However, the textual representations and machine learning models used in prior work are limited by their expressiveness, often failing to capture nuanced textual patterns that might otherwise aid in the triaging process. Recently, large, transformer-based, pre-tained neural text representation techniques (i.e., large language models or LLMs) such as BERT and CodeBERT have achieved greater performance with simplified training procedures in several natural language processing tasks, including text classification. However, the potential for using these techniques to improve upon prior approaches for automated bug triaging is not well studied or understood. Therefore, in this paper we offer one of the first investigations that fine-tunes transformer-based language models for the task of bug triaging on four open source datasets, spanning a collective 53 years of development history with over 400 developers and over 150 software project components. Our study includes both a quantitative and qualitative analysis of effectiveness. Our findings illustrate that DeBERTa is the most effective technique across the triaging tasks of developer and component assignment, and the measured performance delta is statistically significant compared to other techniques. However, through our qualitative analysis, we also observe that each technique possesses unique abilities best suited to certain types of bug reports.