How Do Normative Public Values Promote Service Innovative Behavior in Public Organizations: The Roles of Felt Responsibility for Change and Responsible Leadership

被引：4

作者：

Tran, Ai Cam ^{[1
]}

Luu, Trong Tuan ^{[3
]}

Trinh, Ngoc Khanh ^{[4
]}

Nguyen, Xuan Nhi ^{[2
]}

机构：

[1] Nguyen Tat Thanh Univ, Ho Chi Minh City, Vietnam

[2] Nguyen Tat Thanh Univ, Sch Business Adm, Ho Chi Minh City, Vietnam

[3] Swinburne Univ Technol, Swinburne Business Sch, Hawthorn, Australia

[4] RMIT Univ, Melbourne, Australia

来源：

PUBLIC PERFORMANCE & MANAGEMENT REVIEW | 2023年 / 46卷 / 05期

关键词：

felt responsibility for change; normative public values; responsible leadership; service innovative behavior; SELF-DETERMINATION THEORY; ETHICAL LEADERSHIP; MEDIATING ROLE; METHOD BIAS; WORK; MOTIVATION; EMPLOYEES; MODELS; COMMUNICATION; PERSPECTIVE;

D O I：

10.1080/15309576.2023.2241453

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Innovating public services contributes to enhancing citizen satisfaction and trust in public organizations. The aim of our research is to unravel how and when public sector employees' perceptions of normative public values shape their service innovative behavior. The data were gathered from 572 employees and 68 managers from local-level governments in an Asia-Pacific setting. The positive link was observed between employee perceptions of normative public values and their service innovative behavior. Felt responsibility for change mediated that relationship. Responsible leadership was found to interact with employee perceptions of normative public values to further promote service innovative behavior.

引用

页码：1207 / 1236

页数：30

共 35 条

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[2] Felt responsibility for change in public organizations: general and sector-specific paths
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