Organizational learning culture and customer satisfaction: the mediating role of normative commitment

被引:0
|
作者
Islam, Talat
Kassim, Norliya Ahmad
Ali, Ghulam
Sadiq, Misbah
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来源
LEARNING ORGANIZATION | 2024年 / 31卷 / 01期
关键词
D O I
10.1108/TLO-12-2023-0215
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
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页码:137 / 137
页数:1
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