Privacy concerns versus personalisation benefits in social robot acceptance by employees: A paradox theory - Contingency perspective

被引：9

作者：

Khaksar, Seyed Mohammad Sadegh ^{[1
]}

Shahmehr, Fatemeh S. ^{[1
]}

Miah, Shah ^{[2
]}

Daim, Tugrul ^{[3
,4
,5
]}

Ozdemir, Dilek ^{[6
]}

机构：

[1] La Trobe Univ, La Trobe Business Sch, Melbourne, Australia

[2] Univ Newcastle, Newcastle Business Sch, Newcastle, Australia

[3] Portland State Univ, Portland, OR 97201 USA

[4] Chaoyang Univ Technol, Taichung, Taiwan

[5] Yildiz Tech Univ, Istanbul, Turkiye

[6] Katib Celebi Univ, Izmir, Turkiye

来源：

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE | 2024年 / 198卷

基金：

美国国家科学基金会; 巴西圣保罗研究基金会;

关键词：

Social robot; Privacy concerns; Service personalisation; Paradox theory; Paradox mindset; Contingency perspective; INFORMATION-TECHNOLOGY; SERVICE INNOVATION; USER ACCEPTANCE; SELF-SERVICE; OLDER-PEOPLE; MANAGEMENT; MODEL; ORGANIZATIONS; CHALLENGES; RESISTANCE;

D O I：

10.1016/j.techfore.2023.123034

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Acceptance of automation has been a challenge for over a century now. There are several success stories but there are also many failures. Studies exploring robots also go back many decades. Recent technological developments made science fiction movies a reality and we started seeing social robots emerging. This study explored acceptance of social robots by developing an argument that incorporates an individual-level, paradoxical nature of privacy and personalisation into the existing technology acceptance theory. The study accomplished its goals by focusing on employees working in care-providing organisations. The results indicated that both privacy concerns and service personalisation benefits independently and interdependently predict intention to use social robots at work. We also found that an employee's intention to use a social robot is highly dependent on her paradox mindset on both personalisation benefits and privacy concerns.

引用

页数：14