Digital dialectics: culture, labor, and power in informational capitalism

Based on extant literature on call centers and my own research in digitization in Mexico and Brazil, in this paper I address the relations between culture, labor, and digital technology in informational capitalism. Drawing on media theory and the anthropological work of Ana Tsing and Sidney Mintz, among others, I propose a conceptual framework on labor's digital dialectics, within which the contradictions between algorithmic logic and the cultural layer occur. I argue that current technological subordination is based on a set of frictions and tensions that intensificate the contradiction between technology and culture as subordinated digitization while at the same time extensificate capitalistic informatization as digital subordination.