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The Tweet Heard Round the World: Daryl Morey, the NBA, China, and Attribution of Responsibility
被引:8
|作者:
Guo, Sitong
[1
]
Billings, Andrew C.
[2
]
Brown, Kenon A.
[3
]
Vincent, John
[4
]
机构:
[1] Univ Alabama, Coll Commun & Informat Sci, Reese Phifer 440, Tuscaloosa, AL 35487 USA
[2] Univ Alabama, Journalism & Creat Media, Tuscaloosa, AL USA
[3] Univ Alabama, Advertising & Publ Relat, Tuscaloosa, AL USA
[4] Univ Alabama, Kinesiol, Tuscaloosa, AL USA
关键词:
crisis response strategy;
organization-public relationship;
attribution of crisis responsibility;
identification;
NBA;
CRISIS RESPONSE STRATEGIES;
SPORTS FANS;
SOCIAL MEDIA;
IDENTIFICATION;
REPUTATION;
IMPACT;
SCALE;
D O I:
10.1177/2167479520983254
中图分类号:
G2 [信息与知识传播];
学科分类号:
05 ;
0503 ;
摘要:
Following Houston Rockets General Manager Daryl Morey's social media post advocating for Hong Kong independence, a 2 (NBA, Houston Rockets) x 3 (attacking the accuser, justification, apology) experimental design was utilized to explore the effects of different crisis response strategies on sports fan relationships between/among a professional sport league, one of its teams, and crisis responsibility attribution. Results indicated that apology strategy functioned better in reducing the blame placed on the organization than attacking strategy. Also, people with a more positive relationship or a higher level of identification with the organization would attribute less responsibility. However, when controlling the organization-public relationship or sport identification, response strategies could no longer predict attribution of responsibility significantly, suggesting that the previous relationship matters more than which response strategy is utilized in a crisis.
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页码:97 / 114
页数:18
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