The learning effect on organizational performance during a crisis: a serial mediation analysis with knowledge creation, storage and sharing

PurposeThe aim of this study is to investigate the serially mediating effect of knowledge management (KM) practices (namely, knowledge creation, storage and sharing) on the organizational learning (OL) and organizational performance (OP) relationships during a crisis.Design/methodology/approachBased on theories-of-action, knowledge-based and resource-based theories, this study proposed a sequential mediation model where OL underlying mechanisms through which KM practices have facilitated OP during the crisis. The sample dataset contains 440 responses collected from the managers of the software development companies in Pakistan. The authors used Hayes Process macro with SPSS to test the study hypotheses.FindingsThe results of the study reveal that knowledge creation, storage and sharing serially mediate the relationships between OL and OP. These findings strengthen the argument suggesting that OL plays the key role in KM that helps software companies to mend their performance in times of crisis.Originality/valueThis study contributes to the KM literature in two ways: (1) grounded on the study's proposed framework, organizations can improve and manage their businesses in times of crisis and (2) learn how to generate new knowledge in response to business crises. 擬討機,識(識創,儲),連續組織學習與組織績間聯繫著仲應為,識礎資礎據,個統仲,闡釋識機,過組織學習為礎機,進組織績.數據為坦軟開發440 個調答覆;們 Hayes, A. F. PROCESS macro,並附 SPSS,測試們設.結結顯,識創,儲,會組織學習與組織績間聯繫,著連續仲應.識認為幫軟機善現處,組織學習識許著關鍵.結強肯這個據.創對識獻兩貢獻: ()為礎,組織於機善業務; ()組織學習創識,應對業務極難時刻.關鍵詞組織學習,識,組織績,為,2019 冠狀毒疫機,軟開發產業.