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Attribution Theory Revisited: Probing the Link Among Locus of Causality Theory, Destination Social Responsibility, Tourism Experience Types, and Tourist Behavior
被引:20
|作者:
Saleh, Mahmoud Ibraheam
[1
,2
]
机构:
[1] St Petersburg State Univ, Grad Sch Management GSOM, Univ Embankment 7-9, St Petersbur 199004, Sankt Peterburg, Russia
[2] Helwan Univ, Fac Tourism & Hotel Management, Dept Tourism Studies, Helwan, Egypt
关键词:
corporate social responsibility;
destination social responsibility;
locus of causality;
attribution theory;
word of mouth;
tourism experience;
WORD-OF-MOUTH;
INTEGRATED MODEL;
SERVICE FAILURE;
IMPACT;
LOYALTY;
PARTICIPATION;
SATISFACTION;
CONTRIBUTE;
JUDGMENTS;
COMMUNITY;
D O I:
10.1177/00472875221119968
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
From a parochial perspective, destination social responsibility (DSR) is crucial in maintaining tourists' loyalty, trust, and satisfaction. From a broad sense, destination social responsibility could play an essential role as an attribution shifting mechanism inside tourists' mindsets and differ according to tourism experiences' nature. To investigate this broad sense, the present study is the first to use locus of causality theory (LOC) to address this issue. By employing a quantitative method, we found that with the presence of DSR, tourists who externally (vs. internally) attribute positive events' outcomes and have no intention to spread positive word-of-mouth (WOM) changed their attribution toward events with positive WOM. Moreover, adventure, business, and sustainable tourists are likely to perceive DSR advantages compared with leisure and cultural tourists by considering their internal LOC (internal attribution) and external LOC (external attribution). Furthermore, the study provided critical theoretical and managerial implications for tourism managers/scholars.
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页码:1309 / 1327
页数:19
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