Factors Influencing User Perception and Adoption of E-Government Services

被引:2
|
作者
Ilieva, Galina [1 ]
Yankova, Tania [1 ]
Ruseva, Margarita [1 ]
Dzhabarova, Yulia [2 ]
Zhekova, Veselina [1 ]
Klisarova-Belcheva, Stanislava [1 ]
Mollova, Tanya [1 ]
Dimitrov, Angel [1 ]
机构
[1] Univ Plovdiv Paisii Hilendarski, Dept Management & Quantitat Methods Econ, Plovdiv 4000, Bulgaria
[2] Univ Plovdiv Paisii Hilendarski, Dept Mkt & Int Econ Relat, Plovdiv 4000, Bulgaria
关键词
electronic public services; electronic government services; technology adoption; customer satisfaction; behaviour intention; structural equation modelling; PLS-SEM; machine learning; ACCEPTANCE; TECHNOLOGY;
D O I
10.3390/admsci14030054
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on user satisfaction by integrating both traditional and modern data analysis techniques. Structural Equation Modelling (SEM), machine learning (ML) techniques, and multi-criteria decision-making (MCDM) methods have been applied to survey data to uncover the interdependencies between variables from the perspective of online users. The developed models discover and explain the underlying relationships in user attitudes towards e-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular measurements and data analysis to ensure continuous improvement of e-public services.
引用
收藏
页数:30
相关论文
共 50 条
  • [1] Factors influencing the adoption of e-Government services in Mauritius
    Lallmahomed, Muhammad Z. I.
    Lallmahomed, Naguib
    Lallmahomed, Gias M.
    [J]. TELEMATICS AND INFORMATICS, 2017, 34 (04) : 57 - 72
  • [2] Factors influencing indirect adoption of e-Government services: a qualitative study
    Kumar, Rajiv
    Mukherjee, Arindam
    Sachan, Amit
    [J]. INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, 2023, 21 (03) : 471 - 504
  • [3] Factors influencing indirect adoption of e-Government services: a qualitative study
    Rajiv Kumar
    Arindam Mukherjee
    Amit Sachan
    [J]. Information Systems and e-Business Management, 2023, 21 : 471 - 504
  • [4] Factors influencing e-government adoption in Pakistan
    Rehman, Mariam
    Esichaikul, Vatcharaporn
    Kamal, Muhammad
    [J]. TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY, 2012, 6 (03) : 258 - 282
  • [5] Factors Influencing the Adoption of E-Government Services: A Study among University Students
    Mendez-Rivera, Carlos Alberto
    Patino-Toro, Orfa Nidia
    Valencia-Arias, Alejandro
    Arango-Botero, Diana Maria
    [J]. ECONOMIES, 2023, 11 (09)
  • [6] Factors Influencing Consumer (Citizen) Adoption of e-Government Services in Saudi Arabia
    Almahroqi, Osama
    Khan, Shahadat
    [J]. PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT, 2010, : 178 - 185
  • [7] INNOVATION CHARACTERISTICS INFLUENCING VETERANS' ADOPTION OF E-GOVERNMENT SERVICES
    Lawson-Body, Assion
    Willoughby, Lori
    Illia, Abdou
    Lee, Siivion
    [J]. JOURNAL OF COMPUTER INFORMATION SYSTEMS, 2014, 54 (03) : 34 - 44
  • [8] DETERMINANTS OF USER ADOPTION OF E-GOVERNMENT SERVICES: THE CASE OF GREEK LOCAL GOVERNMENT
    Anastasia, Voutinioti
    [J]. 5TH ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUILDING NEW BUSINESS MODELS FOR SUCCESS THROUGH COMPETITIVENESS AND RESPONSIBILITY, 2013, : 1879 - 1882
  • [9] Factors influencing e-government adoption in India: a qualitative approach
    Kumar, Rajiv
    Sachan, Amit
    Mukherjee, Arindam
    Kumar, Ritu
    [J]. DIGITAL POLICY REGULATION AND GOVERNANCE, 2018, 20 (05) : 413 - 433
  • [10] A review of the generic end-user adoption of e-government services
    Jacob, Deden Witarsyah
    Fudzee, Mohd Farhan Md
    Salamat, Mohamad Aizi
    Herawan, Tutut
    [J]. INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES, 2019, 85 (04) : 799 - 818