Understanding mobile payment through the lens of continuity theory

This study investigated whether mobile payment (MP) adopters in China extend their MP usage during their travel abroad, through the lens of continuity theory. The findings from in-depth interviews articulated six major concerns while using MP at home, namely perceived risks, costs, incompatibility, complexity, customer support, and social influence. Three major concerns for not using MP when travelling abroad include perceived security risk, costs, and incompatibility. Discontinuity of usage include past experiences and concerns about using MP in the home country, together with their negative evaluation of the MP service environment of the travel destinations. This study answers why some Chinese tourists abandon MP when they travel. Practical implications are offered to service providers to enhance users' experiences.