The FBS (Function-Behaviour-Structure) model is a research model that stimulates creative thinking of designers in the design process. In order to reduce the influence of user requirement ambiguity on design results in the product design process and improve the accuracy of user requirements in the function-behavior-structure (FBS) design model, this paper proposes an interval-valued Pythagorean fuzzy set-based FBS model integrating AHP and HOQ methods. Firstly, the design model will use IVPF-AHP method to study user requirements and use interval-valued Pythagorean linguistic terms to replace the traditional scoring method of AHP to get the weight of each user requirement. Secondly, the conversion between user requirements and functions will be realized by IVPF-HOQ method, which converts customer requirements into functional characteristics and calculates the weights of each functional characteristic. Finally, the design focus will be filtered according to the order of importance of the functional characteristics, which will be used as functions to guide the development of the FBS model. In this paper, the feasibility and effectiveness of the proposed method will be verified by an application example of a hand-held fluorescence spectrometer. The results show that the proposed FBS model can effectively reduce the subjectivity and ambiguity in the decision-making process, improve the accuracy and information richness of user requirements, and effectively highlight the focus of the design study. The innovation of the proposed method is to provide a more objective and accurate innovative design method for user requirements through the integration of AHP, HOQ and FBS to effectively explore and analyze user requirements. The use of IVPFS to deal with fuzzy information in the design process in a more flexible manner can reduce the ambiguity of requirements when user data is small, and effectively improve the limitations of the FBS design model which is more subjective.