Artificial intelligence and records management: what gains? What stakes?

In an organizational context marked by the massive deployment of teleworking platforms, document and records management practices are becoming increasingly heterogeneous. The absence of a genuine harmonization of such practices creates challenges in terms of recorded information retrieval, whether for the purposes of business processes, transparency or accountability. One solution to tackle these challenges is to use artificial intelligence features to manage recorded information. This article sheds light on how artificial intelligence could be integrated into document and records management practices, highlighting the governance mechanisms that need to be put in place to this end.