APPLIED DESIGN THINKING FOR KIMBALL LIFECYCLE TO IMPROVE BUSINESS INTELLIGENCE DASHBOARD USABILITY

BI (Business Intelligence), as a part of information technology, has been a unique medium for users to interact with data that were commonly used to make strategic business decisions; unfortunately, most business intelligence dashboards out there have a lack of usability for users that were not experts in the related field. Practical obser-vation of this problem led to an exploration of how HCI (Human-Computer Interaction) practices could be used to solve the user experience and usability problems that existed within the business intelligence scope. There have been researches regarding the benefit of human-centered approaches used to solve multiple user experience problems in other fields; however, only a little research exists on how human-centered approaches could be used in the BI development process. This study shows how a human-centered approach, specifically design thinking, could be used to improve dashboard usability by embedding the five-stage process inside the "BI Application Track" of the Kimball lifecycle. This research has a valuable contribution that has been evaluated thoroughly to deliver better business intelligence dashboard usability; the results show a higher usability score mea-sured with SUS (System Usability Scale); and lower time on task spent by the users while performing test prompts.