Worker resistance strategies and union action in platform work: the case of Uber in Spain

PurposeThe author analyses the strategies developed by workers and unions to obtain representation and the successes and limitations of the strategies, in a context of platform work such as Spanish dominated by labour relations of employee workers.Design/methodology/approachThe empirical material is the result of a series of in-depth interviews conducted between August 2020 and September 2021 with 41 workers, 15 of them union delegates, in addition to 4 union members and a labour lawyer. From these interviews, the author obtains a detailed account of the working conditions and the different phases that unionism has gone through in its objective of obtaining representation in a completely new sector.FindingsThe author found that employment in the relationship does not solve all the problems of platform work, especially those related to algorithmic control, but employment in the relationship provides advantages such as the right to representation. Workers play an important role in union strategies.Originality/valueThis study is the first in Spain, where platform work in passenger transport includes the employment relationship as a legal contracting mechanism.