The influence of patient-generated reviews and doctor-patient relationship on online consultations in China

被引：8
|
作者：
Hu, Yajie [1 ]
Zhou, Huiwen [1 ]
Chen, Yuangao [2 ]
Yao, Jianrong [2 ]
Su, Jiangwu [2 ]
机构：
[1] Zhejiang Univ Finance & Econ, Sch Publ Adm, 18 Xueyuan St, Hangzhou 310018, Peoples R China
[2] Zhejiang Univ Finance & Econ, Sch Informat Management & Artificial Intelligence, 18 Xueyuan St, Hangzhou 310018, Peoples R China
来源：
ELECTRONIC COMMERCE RESEARCH | 2023年 / 23卷 / 02期
关键词：
Online health communities; Patient-generated review; Doctor-patient relationship; Cue diagnosticity theory; WORD-OF-MOUTH; SOCIAL-INFLUENCE; CUE UTILIZATION; MODERATING ROLE; IMPACT; PRODUCT; QUALITY; INFORMATION; REPUTATION; SALES;
D O I：
10.1007/s10660-021-09506-8
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Online reviews are increasingly being used and researched by people worldwide. Compared with previous studies on traditional products or services, research focused on online health communities (OHCs) is still insufficient. Thus, based on cue diagnosticity theory, this research concentrates on combining two mainstream studies by incorporating the patient-generated review with the unique characteristics of online medical services-the doctor-patient relationship-to study the information processing issues in choosing consultations. We clawed the dataset, including 2865 doctors related to 152,864 patient-generated reviews and information, from the GoodDoctor website. We then employed a negative binomial regression to test our hypotheses. Interestingly, we found that the effects of review length and review volume on doctors' consultations can be negatively moderated by the doctor-patient relationship. Our findings can serve patients, doctors, platform managers, and others to optimize the application of patients' information processing when choosing consultations.
引用
收藏
页码：1115 / 1141
页数：27
相关论文
共 50 条
  • [1] The influence of patient-generated reviews and doctor-patient relationship on online consultations in China
    Yajie Hu
    Huiwen Zhou
    Yuangao Chen
    Jianrong Yao
    Jiangwu Su
    Electronic Commerce Research, 2023, 23 : 1115 - 1141
  • [2] Factors influencing online orthopedic doctor-patient consultations
    Lei, Ping
    Zheng, Jianjun
    Li, Yun
    Li, Zhongjiang
    Gao, Fei
    Li, Xuesong
    BMC MEDICAL INFORMATICS AND DECISION MAKING, 2021, 21 (01)
  • [3] DOCTOR DOCTOR-PATIENT RELATIONSHIP
    KELLY, AD
    CANADIAN MEDICAL ASSOCIATION JOURNAL, 1974, 111 (05) : 473 - 473
  • [4] Influence of social public opinions about doctor-patient relationship on the construction of harmonious doctor-patient relationship
    Yu, Qiangfu
    BASIC & CLINICAL PHARMACOLOGY & TOXICOLOGY, 2020, 127 : 206 - 206
  • [5] The doctor-patient relationship
    Navelet, C
    EVOLUTION PSYCHIATRIQUE, 2003, 68 (03): : 485 - 486
  • [6] Doctor-Patient Relationship
    Koch-Gromus, U.
    Kress, H.
    BUNDESGESUNDHEITSBLATT-GESUNDHEITSFORSCHUNG-GESUNDHEITSSCHUTZ, 2012, 55 (09) : 1081 - 1084
  • [7] The doctor-patient relationship
    Richmond, JS
    PSYCHIATRIC SERVICES, 1999, 50 (09) : 1233 - 1233
  • [8] THE DOCTOR-PATIENT RELATIONSHIP
    DUFF, K
    BRITISH MEDICAL JOURNAL, 1948, 1 (4554): : 752 - 752
  • [9] DOCTOR-PATIENT RELATIONSHIP
    CLYNE, MB
    INTERNIST, 1972, 13 (10): : 409 - &
  • [10] The doctor-patient relationship
    Di Salvo, E
    TUMORI, 2003, : S109 - S109
12345