Prosocial rule-breaking: a systematic literature review

被引:4
|
作者
Malik, Lubna Rashid [1 ]
Mishra, Madhurima [1 ]
机构
[1] Indian Inst Management, Rohtak, India
关键词
Prosocial rule-breaking (PSRB); Systematic literature review (SLR); Service; Hospitality; MODERATING ROLE; LEADERSHIP; DEVIANCE;
D O I
10.1108/JHTI-11-2022-0561
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose - This paper aims to conduct a systematic literature review on prosocial rule-breaking (PSRB) and identify the underlying themes using content analysis.Design/methodology/approach - The current review is based on a portfolio of 37 studies collected from different electronic databases. An extensive literature review is done following a four-step methodology to understand the field comprehensively. Findings - The present article identified themes in the field of PSRB based on antecedents, consequences, moderators and mediators. Further, the identified themes are classified into individual, job and organizational levels. Through a conceptual framework, how antecedents impact PSRB is shown, which leads to diverse consequences.Practical implications - Through this study, the authors attempt to help practitioners understand why PSRB behaviors occur in the workplace. Simultaneously, the authors' work helps managers identify potential strategies to evade the adverse effects of PSRB. Originality/value - To the best of the authors' knowledge, this study is the first systematic review of PSRB. The review also highlighted the gaps and provided future research directions based on the theory, context, characteristics and methodology (TCCM) framework.
引用
收藏
页码:763 / 782
页数:20
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