The robot eyes don't have it. The presence of eyes on collaborative robots yields marginally higher user trust but lower performance

被引：1

作者：

Pilacinski, Artur ^{[1
,2
,3
,11
]}

Pinto, Ana ^{[3
,4
,5
]}

Oliveira, Soraia ^{[3
]}

Araujo, Eduardo ^{[4
,6
]}

Carvalho, Carla ^{[2
,3
]}

Silva, Paula Alexandra ^{[4
,6
,7
]}

Matias, Ricardo ^{[4
,8
]}

Menezes, Paulo ^{[4
,8
]}

Sousa, Sonia ^{[9
,10
]}

机构：

[1] Ruhr Univ Bochum, Med Fac, Bochum, Germany

[2] Univ Coimbra, CINEICC Ctr Res Neuropsychol & Cognit Behav Interv, Coimbra, Portugal

[3] Univ Coimbra, Fac Psychol & Educ Sci, Coimbra, Portugal

[4] Univ Coimbra, Fac Sci & Technol, Coimbra, Portugal

[5] Univ Coimbra, CeBER Ctr Business & Econ Res, Coimbra, Portugal

[6] Univ Coimbra, Dept Informat Engn, Coimbra, Portugal

[7] Syst Univ Coimbra, CISUC Ctr Informat, Coimbra, Portugal

[8] Univ Coimbra, Elect & Comp Engn Dept, Coimbra, Portugal

[9] Univ Tras os Montes & Alto Douro, Vila Real, Portugal

[10] Tallinn Univ, Sch Digital Technol, Tallinn, Estonia

[11] Chair Neurotechnol, Univ Str 142, 6 OG, Bochum, Germany

来源：

HELIYON | 2023年 / 9卷 / 08期

关键词：

TECHNOLOGY; METAANALYSIS; ACCEPTANCE; SIZE;

D O I：

10.1016/j.heliyon.2023.e18164

中图分类号：

O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];

学科分类号：

07 ; 0710 ; 09 ;

摘要：

Eye gaze is a prominent feature of human social lives, but little is known on whether fitting eyes on machines makes humans trust them more. In this study we compared subjective and objective markers of human trust when collaborating with eyed and non-eyed robots of the same type. We used virtual reality scenes in which we manipulated distance and the presence of eyes on a robot's display during simple collaboration scenes. We found that while collaboration with eyed cobots resulted in slightly higher subjective trust ratings, the objective markers such as pupil size and task completion time indicated it was in fact less comfortable to collaborate with eyed robots. These findings are in line with recent suggestions that anthropomorphism may be actually a detrimental feature of collaborative robots. These findings also show the complex relationship between human objective and subjective markers of trust when collaborating with artificial agents.

引用

页数：9