Association between patient choice of provider and patient-reported experience

被引:0
|
作者
Kim, Do Hee [1 ]
Kim, Bomgyeol [1 ]
Jang, Suk-Yong [2 ]
Lee, Sang Gyu [3 ]
Kim, Tae Hyun [2 ]
机构
[1] Yonsei Univ, Grad Sch, Dept Publ Hlth, Seoul 03722, South Korea
[2] Yonsei Univ, Grad Sch Publ Hlth, Dept Healthcare Management, 50-1 Yeonsei Ro, Seoul 03722, South Korea
[3] Yonsei Univ, Coll Med, Dept Prevent Med, Seoul 03722, South Korea
关键词
quality improvement; quality of care; patient satisfaction; patient-reported experience; determinants of patient choice of provider; HEALTH-CARE; SATISFACTION; DETERMINANTS; QUALITY;
D O I
10.1093/intqhc/mzad093
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Health providers are striving to create a more positive, patient-centred experience. However, existing scholarly research about the association between determinants of patient choice of provider and patient-reported experience remains insufficient to effectively promote patient-centredness in healthcare systems. This study used a sample from the nationally representative 2020 Healthcare Experience Survey. Among the respondents (n = 12 133), 6809 who used outpatient services were selected for analysis. The variable of interest was the determinant of the patient choice of provider, and the dependent variables were patient-reported experiences (e.g. general satisfaction, experience with doctors, and experience with health providers and nurses). Data were analyzed using a multivariable logistic regression model by correcting for covariates. General satisfaction was positively associated with providers' expertise factors and public image factors [providers' expertise factors: odds ratio (OR), 2.96; 95% confidence interval (CI), 2.44-3.59; public image factors: OR, 1.26; 95% CI, 1.02-1.55] satisfied more general satisfaction. Similar results were found for experience with doctors (providers' expertise factors: OR, 4.50; 95% CI, 2.77-7.32; other factors: OR, 0.37; 95% CI, 0.16-0.81) and experience with health providers and nurses (providers' expertise factors: OR, 2.66; 95% CI, 1.99-3.57; image factors: OR, 1.53; 95% CI, 1.09-2.14). Our study's findings suggest that to improve patient-reported experience, health providers must better manage providers' expertise factors and public image factors. Health providers can improve patient-reported experience by increasing communication skills and proper information about the nature is important. Moreover, health providers must manage public image factors comprehensively and continuously by maintaining good quality of care and to brand patients.
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页数:8
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