Systems Perspective of the Use of the Balanced Scorecard for Organization Development and Change

The Balanced Scorecard (BSC) is an instrument used for intervention and strategic management that promotes Organization Development and Change (ODC). The BSC has been implemented across many industries, including business, healthcare, government, and nonprofit organizations. The BSC is used worldwide to focus operations and align goals within organizations to drive the organization's mission, vision, and strategy. Additionally, the BSC can be helpful to enhance internal and external stakeholder communication. This paper discusses the BSC as a tool for ODC. The purpose of this study is to explore existing uses, recognize organizational needs, and evaluate current and relevant benefits for using a BSC to manage organizational expectations and drive performance. This paper, from the authors' perspectives, concludes by analyzing the value of using a BSC for intervention and decision making by leaders within organizations and how systems theory and thinking can be used to address the limitations of the BSC. An attempt is made to answer whether the BSC is still relevant in today's organizations. The Balanced Scorecard for OD and ChangePurpose: This study explores the limitations, assumptions, and expectations of implementing a BSC within organizations. Methods: In order to address the research questions and contribute new knowledge to existing research, we utilized an integrated literature review approach. This study extends across the fields of organization development, organizational change, human resource development, and organizational behavior. In addition, we also reviewed actual data sources encompassing information on several fortune 500 companies to obtain information on actual organization experience. Conclusions: The Balanced Scorecard is an effective OD &C and strategic planning and management tool that helps organizations reach their goals and objectives by identifying the organization's needs and aligning them with its most essential assets, that is, the people, customer relationships, and the capacity for innovation. The use of the Balanced Scorecard has steadily increased over the years as it showed organizations the benefit of analyzing intangible assets. Implications: Using systems theory and thinking to improve the BSC can provide organizations with a more comprehensive and nuanced understanding of their performance and the factors that influence it and can help organizations to develop more effective strategies for improving performance and achieving their goals. Limitations of your study. Our study used Integrated Literature Review. One limitation of an integrated literature review approach in addressing our research questions is that it may not be as comprehensive as other types of reviews, such as a systematic review or meta-analysis. However, the use of ILR was necessary as we did not focused on a specific research question but multiple research questions to guide an inquiry to achieve the purpose of the study.